FAQ
Please contact us at info@wondersshoes.ca or +14384538350 for any questions.
We process orders within 1-3 business days. During sales and promotions, the delivery time may be longer than usual.
Orders are dispatched from Monday to Friday, excluding holidays, from Montreal, QC, Canada, for a flat rate of $10 or free over $250 within Canada. We ship via UPS. Delivery times vary.
Currently we do not ship to P.O. boxes or outside Canada. For orders to the United States, please visit the Wonders online store.
If you have any questions in this regard, do not hesitate to contact us by e-mail at info@wondersshoes.ca.
Returns at wondersshoes.ca are always easy and the return period is within 30 days of receiving your order. Remember, that the items must be in their original, unused condition. At wondersshoes.ca we can not offer you an exchange, but if you want a size, a colour or a different item, return the item and place a new order. If you wish to return an item purchased through our website, we recommend that you do so quickly and easily through our returns portal. During the process you will be shown specific instructions for each step. Here is a summary of what to do:
- Please go to our returns portal by clicking here.
- Log in with your email or order details.
- Locate the order that includes the model you wish to return and select the model to return the model to return.
- Choose your method of return.
- Finalise your return and print the labels that will be generated.
- Insert in the original box you received the delivery note indicating the items you are returning in the items you are going to return in the corresponding box. Remember, it is very important that all the items to be returned are in perfect condition.
- Once we have received the package in our warehouse, we will proceed to check it. If everything is correct you will receive the refunded amount through the payment method used during the purchase.
- You will receive your refunded payment within a period of 30 calendar days from when the return order is generated. We charge a $10 restocking fee per return.
Orders placed on wondersshoes.ca can only be returned through wondersshoes.ca. If these requirements are not met, the Wonders Canada online store reserves the right to not accept said return.
If you have any questions in this regard, do not hesitate to contact us by e-mail info@wondersshoes.ca.
You can find our Size Guide here.
Additional Information
Yes. Once your order is prepared and dispatched from our warehouse, you will receive an email containing a tracking number from the courier. If you are a registered user, you may also monitor the status of your order at any time by visiting the "Your Orders" section of our website.
Once the order is confirmed, it goes directly to the warehouse where it is processed. This prevents us from being able to attend requests for cancellation or changes of articles. However, you can always return the order or item once it has arrived.
Currently we do not offer item exchanges. If you are not completely satisfied with the shoes you have ordered, you can place a new order and choose a pair of shoes in the correct size/colour and return the original pair. Remember, you have 30 days from the time you receive your order. As soon as we receive the item in our warehouse in resalable condition, we will make sure that the relevant amount is reimbursed.
Refunds are issued immediately upon receipt of the returned item in accordance with our return policy. However, it may take up to 30 days for the amount to appear in your account, depending on your bank and chosen payment method.
Shipping is free on orders over $250, otherwise a flat delivery fee of $10 applies to all orders.
You can access your account at any time by visiting wondersshoes.ca and logging in with your registered email and password.
You can find the login option at the top of the website or during the checkout process.
Alternatively, click here to access your account directly.
We accept Visa, MasterCard, and AMEX. Wonders adheres to the highest standards of data protection. Your credit or debit card information is never stored on our systems. At checkout, payment details are transmitted securely and encrypted through Shopify Payments, ensuring a safe and compliant transaction process.
Orders are processed within 1–3 business days and shipped via UPS from Montreal, Quebec, Monday through Friday (excluding holidays). Please note that during sales or promotional periods, delivery times may be longer.
We use UPS for all shipments. You will receive an email confirming your scheduled delivery date, along with a tracking link to monitor your shipment on the UPS website.
You have 30 days from the date you receive your order to initiate a return. All items must be returned in their original, unused condition.
Returns are easy through wondersshoes.ca. If you wish to return a purchase made on our Canadian website, follow the step-by-step return instructions provided here.